VELONIRUXO
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Neralovintu website, including all products, purchases and features made available through it. By visiting our website or placing an order, you agree to these Terms. If you do not agree with any part of them, please do not continue to use the website.
1. Business Information
Trading Name: Neralovintu
Legal Entity: NEXALUX UG (haftungsbeschränkt)
Commercial Register Number: HRB 314186
Registered Court: Amtsgericht München
Managing Director: Cailing Li
Business Address: Saarlandstr. 6 85630 Grasbrunn Germany
Email: info@neralovintu.com
2. Agreement to These Terms
By using this website, you confirm that:
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You are at least 18 years old, or you are shopping with the consent and supervision of a parent or legal guardian.
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You have the legal capacity to enter into a binding agreement.
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You will use our website for lawful purposes only.
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The information you provide during checkout is accurate and complete.
3. Acceptable Use
When using our website, you agree that you will not:
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Break any applicable law or regulation.
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Attempt to gain unauthorized access to our systems or data.
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Interfere with the normal operation or security of the website.
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Upload malicious software, viruses or harmful code of any kind.
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Use bots, scrapers or other automated tools to access the site without our permission.
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Engage in any misleading, fraudulent or deceptive activity.
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Infringe on the rights of Neralovintu or any third party.
We reserve the right to suspend or terminate access for anyone who violates these Terms.
4. Product Information
We work hard to make sure the household products on our website are described and priced accurately. Please keep in mind that:
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Product photos are for illustration, and colors may appear slightly different depending on your screen settings.
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Dimensions, capacities and weights are approximate and may vary slightly.
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Availability can change without advance notice, particularly for limited stock items.
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We may correct pricing or listing errors at any time.
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Small variations in appearance are not considered defects.
5. Orders
When you place an order with Neralovintu, you are making an offer to purchase, which we may accept or decline. A contract is formed when we confirm your order or ship your items.
We reserve the right to:
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Cancel an order due to a stock, pricing or technical error.
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Decline orders that appear fraudulent or unauthorized.
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Limit the quantity of any product a single customer may purchase.
If we cancel an order after payment has been taken, we will refund the payment to the original payment method as soon as reasonably possible.
6. Prices and Payment
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Prices shown on our website include applicable VAT unless stated otherwise. Shipping costs are shown separately at checkout.
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Prices may change at any time without prior notice, but changes do not affect orders already confirmed.
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Orders must be paid in full before they are processed and shipped.
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We may decline or cancel any transaction we suspect to be fraudulent.
7. Shipping and Delivery
Delivery estimates and shipping costs are outlined in our Shipping and Delivery policy. Delivery times can be affected by carrier delays, public holidays, payment verification or circumstances outside our control. We are not responsible for delays caused by third-party shipping providers.
8. Returns and Refunds
Returns, exchanges and refunds are handled in accordance with our Refund and Returns policy and applicable German and EU consumer protection law. Nothing in these Terms limits any statutory rights you have as a consumer.
9. Cancellations
Orders can be cancelled in accordance with our Cancellation policy.
10. Proper Use and Care
Household products should be used and cared for according to the instructions provided with them. Normal wear and tear, and damage caused by misuse, overloading or improper cleaning, are not covered as defects. Please keep products that are not suitable for children out of their reach.
11. Intellectual Property
All content on our website, including product descriptions, photography, logos, graphics and design elements, belongs to Neralovintu, NEXALUX UG or its licensors and is protected under applicable intellectual property laws. This content may not be copied, reproduced or reused for commercial purposes without our written permission.
12. Customer Content
If you submit a review, photo or comment, you grant us a non-exclusive, worldwide license to use that content for marketing and business purposes. You confirm that anything you submit is accurate, lawful and does not infringe on the rights of others. We reserve the right to remove submitted content at our discretion.
13. Third-Party Services
Our website may link to third-party services such as payment processors or delivery partners. We are not responsible for the content, availability or privacy practices of these third parties, and your use of them is at your own risk.
14. Privacy
Any personal data you share with us is handled according to our Privacy Policy. By using our website, you acknowledge the collection and use of your information as described there.
15. Disclaimer of Warranties
Our website is provided on an "as is" and "as available" basis. We do not guarantee that the website will always be free of errors or interruptions. Statutory warranty rights for defective goods remain unaffected.
16. Limitation of Liability
To the extent permitted by law, Neralovintu and NEXALUX UG are not liable for indirect or consequential damages arising from use of our website, product purchases or shipping delays. Where liability cannot be excluded under German law, including liability for intent, gross negligence, injury to life, body or health, and breach of essential contractual obligations, it applies as provided by law. Nothing in these Terms limits liability where such a limitation is not permitted by law.
17. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, supply chain disruptions, labor disputes or other similar circumstances.
18. Changes to These Terms
We may update these Terms from time to time. Updates take effect once published on our website. Continuing to use the site after changes are made means you accept the revised Terms.
19. Governing Law and Contact
These Terms are governed by the laws of the Federal Republic of Germany. Mandatory consumer protection provisions of the country in which you live remain unaffected.
If you have any questions about these Terms, please contact us:
Neralovintu NEXALUX UG (haftungsbeschränkt) Saarlandstr. 6 85630 Grasbrunn Germany
Email: info@neralovintu.com